No Refund Policy

Mobile Mechanic Rescue Ltd — last updated: 5 October 2026

This policy explains charges, cancellations and refunds for mobile diagnostics, servicing, repairs and installations. It does not exclude or limit your statutory consumer rights.

Completed services

We do not offer discretionary change-of-mind refunds for agreed services that have been properly completed. Charges cover the agreed attendance, technician time, diagnostic work, labour and parts supplied, as set out in your quote or booking confirmation. Any applicable call-out or diagnostic charge will be explained before you agree to it.

Diagnostic work and further repairs

Diagnostics is a paid service to investigate the reported problem. A diagnosis may identify that further testing, parts or workshop work is required. Properly performed diagnostic work is not automatically refundable because you decide not to proceed, or because a different or additional fault later becomes apparent. This does not remove your rights if the diagnostic service was not performed with reasonable care and skill or did not match what was agreed.

Cancellations and deposits

Please contact us as soon as possible if you need to cancel or rearrange. Deposit amounts and any booking-specific cancellation terms must be disclosed before payment. We do not apply a blanket forfeiture of deposits: any lawful cancellation charge must be fair and reflect justified loss or work already supplied, without double recovery. Where we cannot provide the agreed service, payments for services not supplied will be refunded, unless you choose an agreed alternative.

Cooling-off rights and early attendance

Where a statutory cancellation right applies to a booking made by phone, online or away from our business premises, you generally have 14 days from agreeing the service contract to cancel. If you expressly request work during that period and the required information has been supplied, you may owe a proportionate amount for work properly supplied before cancellation. The right to cancel a fully completed service ends only where the legal requirements for your express request and acknowledgement have been met. Special rules may apply to specifically requested urgent repairs; additional services or goods may still have cancellation rights. This policy does not create consent to start work early or waive any cancellation right.

Faulty work or parts

You retain your rights under the Consumer Rights Act 2015 and other applicable law. If a service does not meet the required standard, you may be entitled to repeat performance without extra charge or, where the law provides, a price reduction or refund. Parts supplied must meet applicable legal standards, and any rights concerning faulty or misdescribed parts remain intact. A fault or warning light returning does not by itself establish whether the original work was defective; we will assess the relevant evidence fairly.

Tell us about a problem

Email info@mobilemechanicrescue.co.uk or call 07598 204567 with your name, vehicle registration, booking or invoice reference and a description of the issue. Include relevant diagnostic reports or photographs if available. Please give us a reasonable opportunity to inspect and resolve a complaint. Reporting delays or third-party work will not automatically remove your statutory rights.

Refunds that are due

Where a refund is legally due or agreed, we will arrange it without undue delay and within the applicable legal time limit, normally to the original payment method. Contact us if you need help understanding the charges on your booking. Our Privacy Policy explains how we handle enquiry and service information.